Course:	Certificate IV in Government
Code:	PSP40104

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Course summary

Course detail	Description
Course summary	This course is designed for people interested in a career in the public sector & who aspire to supervisory positions. Its particularly suited to those working in an environment requiring multi-skilled personnel and/or in small or regionally based organisations. You will learn advanced communication strategies, how to support policy implementation, how to apply knowledge of organisational functions and protocols.
Study area	Community Services, Sports and Language
Entry requirements	There are no special entry requirements for this course, but completion of Year 10 is recommended.
Career possibilities	Advanced Clerical and Service Worker

Required units

Unit	Code
Uphold and support the values and principles of public service This unit covers the ethical conduct required of those in public service and the responsibility to encourage ethical conduct in others colleagues or supervised staff. It includes contributing to an ethical public sector workplace and participating in ethical decision making. In practice, ethical conduct is demonstrated in the context of other generalist or specialist work activities such as applying government processes, delivering and monitoring services to clients, using resources, conducting interviews, giving evidence, awarding contracts etc.	PSPETHC401A
Deliver and monitor service to clients This unit covers delivery and monitoring of service to clients that requires understanding of the needs of existing and new clients which influence service requirements. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client service. In practice, client service delivery may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc. Element 3 has been customised from element S19 from GCS01 Client Service (Generic Guideline Competencies). This is one of 5 units of competency in the Working in Government and Management Key Areas that deal with client services. Related units are:? PSPGOV203B Deliver a service to clients? PSPGOV309A Address client needs? PSPGOV502B Develop client services? PSPMNGT606B Manage quality client serviceThis unit replaces and is equivalent to PSPGOV402A Deliver and monitor service to clients.	PSPGOV402B
Value diversity This unit covers promotion of the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation's responsiveness to the community. It includes promoting the benefits of workplace diversity and contributing to diversity outcomes. In practice, diversity is promoted in the context of other generalist or specialist work activities such as upholding and supporting public service values, providing input to change, contributing to policy development and implementation, delivering client services, managing contracts, etc. This is one of 6 units of competency in the Key Areas of Working in Government and Management that deal with diversity. Related units are:? PSPGOV201B Work in a public sector environment? PSPGOV308B Work effectively with diversity? PSPGOV505A Promote diversity? PSPMNGT605B Manage diversity? PSPMNGT702A Influence and shape diversity managementThis is a new unit of competency, added to the Working in Government Key Area of the Training Package in 2004.	PSPGOV408A
Use advanced workplace communication strategies This unit covers the use of advanced communication strategies for interacting with internal and external clients. It includes dealing with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations. Though the prime focus of the unit is on speaking, listening and reading non-verbal cues, if reading, writing and visual literacy are intrinsic to the workplace communication, these are included. Where reading and writing are the prime focus of the workplace function, these are addressed in PSPGOV413A Compose complex workplace documents. In practice, using advanced complex workplace communication strategies may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc.	PSPGOV412A
Apply government processes This unit covers the application of a knowledge of government processes. It includes applying information relating to Machinery of Government, and applying knowledge of organisational functions and protocols Legislation/regulations applying across the public sector, such as equal employment opportunity, equity and diversity etc, are not addressed here, as these are covered in PSPLEGN401A Encourage compliance with legislation in the public sector. In practice, knowledge of government processes is applied in the context of other generalist and specialist work activities such as delivering and monitoring services to clients, using resources, conducting interviews, giving evidence, awarding contracts etc. This is one of 3 units of competency in the Working in Government Key Area that deal with government processes. Related units are:? PSPGOV515A Develop and use political nous? PSPGOV601B Apply government systems This unit replaces PSPGOV401A Apply knowledge of government processes. The units are not equivalent as this unit has additional knowledge requirements, and 2 additional performance criteria for dealing with ambiguity in the public sector; further, an element relating to legislation has been deleted because of overlap with PSPLEGN401A Encourage compliance with legislation in the public sector.	PSPGOV422A
Encourage compliance with legislation in the public sector This unit covers the competency to encourage others (colleagues or those supervised) in the workplace to comply with legislation. It includes assisting others to comply with legislative requirements, and taking action on non-compliance. In practice, encouraging compliance with legislation is demonstrated in the context of other generalist or specialist work activities such as using government processes, delivering and monitoring client services, using resources, preparing quotations, conducting interviews, awarding contracts etc.	PSPLEGN401A
Support policy implementation This unit covers the identification and application of policy in a public sector work environment. It includes identifying relevant policy, implementing policy, and monitoring and reporting on policy implementation. In practice, supporting policy implementation occurs in the context of other generalist or specialist work activities such as delivering client services, providing input to change, implementing workplace safety procedures, awarding contracts etc.This unit replaces and is equivalent to PSPPOLI401A Support policy implementation.	PSPPOL404A

Elective units

There may be one or more elective competencies, these may differ between institutes. Please contact the institute for more information.

Institutes offering this course

The following institutes offer this course.
View the specific institute descriptions of the course and details of their offerings by clicking 'Details'.

Institute	Status#	Details
Barrier Reef	Register your interest	Details
Brisbane North	Open for enrolment	Details
Southbank	Open for enrolment	Details
Tropical North Qld	Register your interest	Details

^#Status:
Open for enrolment: The institute is currently accepting enrolments for this course.
Register your interest: The institute is not currently taking enrolments for this course. Please contact the institute to register your interest in this course, as the institute may offer the course again when a sufficient number of people have expressed their desire to enrol in this course.