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Certificate III in Health Administration (HLT32912)

Course summary

Students undertaking this qualification will be equipped to provide high-level secretarial, reception and administration services across a wide cross-section of the health profession and have the tools to deliver quality patient care and customer service. Skills covered include management of client files and records; administration and processing of medical accounts; co-ordination of appointments, referrals, schedules and other office correspondence. Health administration staff are expected to deal effectively and professionally with a wide range of clients both over-the-counter and by phone in a host of complex and challenging situations. These functions can be carried out in a range of settings, including both public and private hospitals, community health centres, private practice, specialist clinic, allied health, dental, veterinary surgery etc.

This qualification is suited to Australian Apprenticeship pathways.

Students who have been working within a medical reception/administration area are encouraged to discuss their work skills and previous training experiences with their teacher at enrolment - it is possible to use this information to credit applicants with units through a process of Recognition of Current Competency.

Location: Cairns campus.
Dates: 2014:  3 February.
Fees: The approximate cost to complete this qualification under the 'Certificate III Guarantee’:  Standard:  $1,064.50 and Concession:  $537.27; or Full fee: $4,048.45. TAFESEC: $223.00.

For further information about the Certificate III Guarantee click here:

Course details

Course type

  • Domestic

Fee type

  • Please Enquire

Application mode

  • Please Enquire

Study area

Skill area

OutcomeCertificate III

Career prospects - more information

Careers available include medical receptionist, medical administrator, hospital administrator, admissions clerk, clinical coding clerk, administrative worker, ward clerk, dental receptionist, allied health receptionist, veterinary receptionist. 
After completing this qualification, students may choose to study the Certificate IV in Health Administration to further enhance their knowledge, skills and employment opportunities.  This qualification may also provide a pathway to related Certificate IV courses/studies (e.g. Certificate IV in Health Supervision).


  • Health Administration

Hours of Study

Part time - One day a week on a Monday 9am - 3pm.

Entry requirements

No entry requirements are specified.  Potential students will have their skills, attributes, experience and potential matched to the Australian Qualifications Framework level relevant to this program.  This mapping will be undertaken at the development stage of an individual training plan which will take into account:

  1. Each student's language, literacy and numeracy needs
  2. Recognition of Prior Learning
  3. Recognition of current competency
  4. Other specific needs at the time of the interview

If you are interested in undertaking this program externally, please submit a TAFE Queensland Application for Study form.

Delivery Method

Recognition of Prior Learning (RPL)
RPL recognises your existing experience gained through life or work for which you may not have obtained a formal qualification. We will work with you to identify your existing skills and knowledge and assess if you can then achieve a full or part qualification. This also helps to avoid unnecessary duplication of training.

Resources required

A USB memory stick and Internet access is required.

Stream Unit code Unit name Unit type
BSBFLM303C Contribute to effective workplace relationships Core
BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment Elective
BSBMED303B Maintain patient records Elective
BSBMED302B Prepare and process medical accounts Elective
BSBMED301B Interpret and apply medical terminology appropriately Core
BSBWOR301B Organise personal work priorities and development Elective
HLTCSD306D Respond effectively to behaviours of concern Elective
BSBCUS301B Deliver and monitor a service to customers Elective
HLTIN301C Comply with infection control policies and procedures Core
HLTHIR403C Work effectively with culturally diverse clients and co-workers Elective
BSBINN301A Promote innovation in a team environment Elective
Alternate HLTFA311A Apply first aid Elective
HLTHIR301C Communicate and work effectively in health Core
HLTWHS200A Participate in WHS processes Core
CHCCOM302D Communicate appropriately with clients and colleagues Elective
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people Elective

There may be one or more elective competencies, these may differ between institutes. Please contact the institute for more information.

Enrolment instruction

 The published fees apply to Australian citizens and permanent residents only. Program commencement is dependent on sufficient enrolments. Contact the Admissions Centre on 1300 656 959 for more information on enrolment procedures. For detailed information on policies, fees, payments, concessions, refunds, subsidies, exemptions, pre-requisites, withdrawals and RPL refer to the Tropical North Queensland TAFE Fees & Conditions document.    Information supplied in this document is correct at time of printing but may be subject to change without notice.  

Tropical North

Phone: 1300 656 959
Phone (international): +61 (7) 4042 2429