Students undertaking this qualification will be equipped to provide high-level secretarial, reception and administration services across a wide cross-section of the health profession and have the tools to deliver quality patient care and customer service. Skills covered include management of client files and records; administration and processing of medical accounts; co-ordination of appointments, referrals, schedules and other office correspondence. Health administration staff are expected to deal effectively and professionally with a wide range of clients both over-the-counter and by phone in a host of complex and challenging situations. These functions can be carried out in a range of settings, including both public and private hospitals, community health centres, private practice, specialist clinic, allied health, dental, veterinary surgery etc.
This qualification is suited to Australian Apprenticeship pathways.
Students who have been working within a medical reception/administration area are encouraged to discuss their work skills and previous training experiences with their teacher at enrolment - it is possible to use this information to credit applicants with units through a process of Recognition of Current Competency.
Location: Cairns campus.
Dates: 2014: 3 February.
Fees: The approximate cost to complete this qualification under the 'Certificate III Guarantee’: Standard: $1,064.50 and Concession: $537.27; or Full fee: $4,048.45. TAFESEC: $223.00.
For further information about the Certificate III Guarantee click here: http://training.qld.gov.au/information/investing-in-skills/certificate3/students.html
Careers available include medical receptionist, medical administrator, hospital administrator, admissions clerk, clinical coding clerk, administrative worker, ward clerk, dental receptionist, allied health receptionist, veterinary receptionist.
After completing this qualification, students may choose to study the Certificate IV in Health Administration to further enhance their knowledge, skills and employment opportunities. This qualification may also provide a pathway to related Certificate IV courses/studies (e.g. Certificate IV in Health Supervision).
Part time - One day a week on a Monday 9am - 3pm.
No entry requirements are specified. Potential students will have their skills, attributes, experience and potential matched to the Australian Qualifications Framework level relevant to this program. This mapping will be undertaken at the development stage of an individual training plan which will take into account:
If you are interested in undertaking this program externally, please submit a TAFE Queensland Application for Study form.
Recognition of Prior Learning (RPL)
RPL recognises your existing experience gained through life or work for which you may not have obtained a formal qualification. We will work with you to identify your existing skills and knowledge and assess if you can then achieve a full or part qualification. This also helps to avoid unnecessary duplication of training.
A USB memory stick and Internet access is required.
|Stream||Unit code||Unit name||Unit type|
|BSBFLM303C||Contribute to effective workplace relationships||Core|
|BSBMED305B||Apply the principles of confidentiality, privacy and security within the medical environment||Elective|
|BSBMED303B||Maintain patient records||Elective|
|BSBMED302B||Prepare and process medical accounts||Elective|
|BSBMED301B||Interpret and apply medical terminology appropriately||Core|
|BSBWOR301B||Organise personal work priorities and development||Elective|
|HLTCSD306D||Respond effectively to behaviours of concern||Elective|
|BSBCUS301B||Deliver and monitor a service to customers||Elective|
|HLTIN301C||Comply with infection control policies and procedures||Core|
|HLTHIR403C||Work effectively with culturally diverse clients and co-workers||Elective|
|BSBINN301A||Promote innovation in a team environment||Elective|
|Alternate||HLTFA311A||Apply first aid||Elective|
|HLTHIR301C||Communicate and work effectively in health||Core|
|HLTWHS200A||Participate in WHS processes||Core|
|CHCCOM302D||Communicate appropriately with clients and colleagues||Elective|
|HLTHIR404D||Work effectively with Aboriginal and/or Torres Strait Islander people||Elective|
There may be one or more elective competencies, these may differ between institutes. Please contact the institute for more information.
The published fees apply to Australian citizens and permanent residents only. Program commencement is dependent on sufficient enrolments. Contact the Admissions Centre on 1300 656 959 for more information on enrolment procedures. For detailed information on policies, fees, payments, concessions, refunds, subsidies, exemptions, pre-requisites, withdrawals and RPL refer to the Tropical North Queensland TAFE Fees & Conditions document. Information supplied in this document is correct at time of printing but may be subject to change without notice.